What if you’ve been given the job of creating an internal communications strategy for an organisation, but the organisation hasn’t actually articulated what it wants to achieve?

There’s no business strategy, no business plan, no articulation of its strategic direction at all.

So much of what we achieve at work every day we achieve through other people, so building good relationships is pretty fundamental to our success.

The way we communicate with colleagues and key stakeholders can make or break those relationships so it pays to know a thing or two about workplace communications.

Just as common sense isn’t common, the blindingly obvious isn’t always obvious.

One of the biggest mistakes I see people make when trying to effect change is they assume others know what they know, and see what they see.