Privacy Statement
Effective date: 1 December 2023
WHAT THIS STATEMENT DOES
This statement explains how we handle your personal information when you seek services from us, sign up to our newsletter email list, sign up to a webinar, complete a quiz, seek access to a free download or similar offering, enrol in one of our courses, or otherwise interact with us in relation to our courses or other services. When we use the terms:
personal information, we mean information about identified or identifiable individuals (some countries call it "personal data"); and
we, us or our, we are referring to Luminous Consulting Limited, a New Zealand company with company number 3495191.
THE PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT
When you seek coaching or other services from us
If you seek coaching or related services from us, we will collect personal information such as some or all of your name, email address, and phone number. We may also collect personal career-related circumstances through client intake forms and we may take notes of what you tell us during our provision of coaching or other services.
When you sign up to our newsletter email list, for a webinar or quiz, or for a free download or similar offering
If you sign up to our newsletter email list or for a webinar or quiz, or if you wish to access a free download or similar offering, we will collect your email address. In some of these situations we may also ask for your name and where you’re from. If you complete a quiz, we may ask you questions about your level of job satisfaction, wellbeing, and related matters.
When you enrol in a course
When you enrol in a course, we will ask you to enter some or all of your name, address, email address, and phone number.
If you need to pay a fee to enrol in a course, you will also be asked to provide your credit card information. However, we use a third party payment processor (Stripe or Paypal) to process the payment. We do not obtain or store your credit card information.
When you interact with us in relation to coaching, a course or other service
You may also choose to provide additional personal information to us in connection with our coaching, a course you wish to take or are taking, or in relation to another service we provide. For example, you might provide additional information about yourself when asking questions about coaching or a course or when providing feedback on our coaching, a course or this site.
WHY WE COLLECT PERSONAL INFORMATION
Services
If you provide personal information to us when seeking or obtaining our services, we will use that information for the purposes of providing our services to you. We may also use it to get in touch with you occasionally about other services or products we offer, and we may aggregate and anonymise the information we hold for statistical or research purposes.
Newsletter email list, webinars, quizzes, and free downloads or similar offerings
If you sign up to our newsletter email list, we will use your email address for the purpose of sending you news items of general interest and/or commercial messages about our courses, other services we may offer, and related matters.
If you sign up for a webinar, we will use your email address to communicate with you in connection with the webinar.
If you complete a quiz or sign up for a free download or similar offering (Free Offer), we will use your personal information to provide you with the Free Offer or communicate with you in connection with the Free Offer. We may also aggregate and anonymise information we obtain through quizzes for statistical or research purposes, such as reporting on job satisfaction-related trends (and if we do, you will never be identified in any written or other output).
In all cases we may also use your email address for the purpose of sending you news items of general interest and/or commercial messages about our courses, other services we may offer, and related matters. You can unsubscribe from our newsletter email list at any time by contacting us or clicking the unsubscribe link in a relevant email you receive.
Course enrolment
When you enrol in a course, we collect the personal information described above to enable us to identify you, to enrol you in the course, to administer the course, to answer any questions you may have, and to contact you in relation to the course and your compliance with our terms of use. We may also email you about other courses and services we offer. You can unsubscribe from our newsletter email list at any time by contacting us or clicking the unsubscribe link in a relevant email you receive.
Interactions in relation to a course or other service
If you provide other personal information when interacting with us in relation to a course of other service, we will only use that personal information in connection with the purposes for which you are providing it or as otherwise permitted by the Privacy Act 2020.
No sale or other distribution of your personal information
We do not, and never will, sell any of your personal information to any individual or organisation or any other kind of entity.
WHO WILL HOLD THE PERSONAL INFORMATION
We will hold your personal information. It will also be stored on our behalf by our technology service providers, including Squarespace, Hubspot and, in some cases, our quiz provider (ScoreApp).
WHO WILL SEE IT AND WHERE IT WILL BE SENT
Your personal information will only be viewable by us and those working for us who need to see it to perform their roles.
CHOICE
You have a choice as to whether to provide any personal information to us. You can choose not to if you wish. However, if you do not provide the information we ask for, we will not be able to provide you with our services, course or other matter for which we are requesting that information.
HOW LONG WE'LL KEEP YOUR PERSONAL INFORMATION
We will keep your personal information for as long as we require it to provide our services to you and to promote our services to you, after which we will hold it for a reasonable period in case you wish to return for additional services or request copies of information you may not hold. After that, we will securely delete it. You may, however, ask us to delete your personal information at any time. If you ask us to delete your personal information while you are receiving coaching or taking a course, you may not be able to complete the coaching or course and so we suggest you not ask us to delete your personal information until the coaching or course is complete.
YOUR RIGHTS
You have the right to access and to request correction of the personal information we hold about you. If you wish to exercise either of these rights, please contact us:
Lucy Sanderson-Gammon: lucy@luminous.co.nz
COMPLAINTS
If you are concerned about our handling of your personal information or wish to make a complaint to us, please contact us at the address above.
You may also complain about our handling of your personal information to the Privacy Commissioner. You can find out how to do this on the Privacy Commissioner's website at privacy.org.nz.
CHANGES TO THIS PRIVACY STATEMENT
If we make any changes to this privacy statement, we will post the updated version to this site. Depending on the nature of the changes, we may also make a notification on the site and/or notify you by email.